Last update: November 4, 2026
Purpose and Scope
This Personal Data Protection and Processing Information Notice and Privacy Policy (the "Notice") has been prepared in accordance with the Personal Data Protection Law No. 6698 ("KVKK" or the "Law"), the decisions of the Personal Data Protection Board (the "Board"), and relevant legislation.
Wiesser Precision Turkey (“Wiesser” or the “Company”) takes the utmost care regarding the lawful processing and protection of personal data belonging to its customers, business partners, suppliers, job candidates, and website visitors. This Document aims to inform you about the methods and legal grounds used to collect your personal data, the purposes for which it is processed, to whom and for what purposes it may be transferred, how long it will be retained, the measures taken for data security, and your rights under the KVKK.
This Notice applies to personal data processed within the scope of the Wiesser website and sales, quoting, service, and support processes in Turkey. By using our website or sharing data with our Company, you are deemed to have been informed about the practices described in this Notice.
Definitions
The basic concepts in this Notice are used with the meanings defined in Article 3 of the KVKK:
- Personal Data: Any information relating to an identified or identifiable natural person.
- Special Category Personal Data: Data concerning race, ethnic origin, political opinions, philosophical beliefs, religion, sect or other beliefs, clothing and attire, association/foundation/trade union membership, health, sexual life, criminal convictions, and security measures, as well as biometric and genetic data.
- Veri Sorumlusu: The natural or legal person who determines the purposes and means of processing personal data, and is responsible for the establishment and management of the data recording system.
- Data Processor: The natural or legal person who processes personal data on behalf of the data controller based on the authority granted by them.
- Data Subject: The natural person whose personal data is processed.
- Explicit Consent: Freely given, specific, and informed consent regarding a specific subject.
- Anonim Hâle Getirme: Rendering personal data impossible to link to an identified or identifiable natural person under any circumstances, even by matching it with other data.
- Processing of Personal Data: Any operation performed on personal data, such as obtaining, recording, storing, preserving, altering, rearranging, disclosing, transferring, taking over, making available, classifying, or preventing the use of data, fully or partially by automated means, or by non-automated means provided that they form part of a data filing system.
Identity of the Data Controller
The data controller responsible for the processing of your personal data in accordance with the KVKK is:
Wiesser Precision Turkey
Address: Dilovası OIZ 4th Section, Ceyhan St. No:29, Gebze / Kocaeli
Telefon: +90 216 313 30 46
Email: crm@wiesser.com
WhatsApp: +90 534 694 13 85
Not (hukuki uygunluk): The trade name, tax office/number, and MERSIS number must be completed on this page according to official registry records. Forms are currently transmitted via email without logging into the server; nevertheless, the data processed in quote and service correspondence falls under the scope of the KVKK.
General Principles Regarding the Processing of Personal Data
When processing your personal data, the general principles set out in Article 4 of the KVKK are complied with:
- Lawfulness and fairness
- Being accurate and, where necessary, up to date
- Processing for specific, explicit, and legitimate purposes
- Being relevant, limited and proportionate to the purposes for which they are processed
- Retaining for the period stipulated in the relevant legislation or required for the purpose for which they are processed
Categories of Processed Personal Data
Our company may process the personal data categories specified below, depending on the type of your relationship and the product/service you utilize.
a) Kimlik Verileri
Name, surname; TR ID number, nationality or passport information in processes with legal obligations.
b) Contact Verileri
Phone number, e-mail address, workplace / delivery address.
c) Corporate / Finansal Veriler
Company name, title, tax number, tax office, bank account information (IBAN); payment instruments only at the time of transaction and without being stored.
c) Transaction and Request Data
Quote requests, contact form contents, messages and notes, machine model / serial number, alarm code, service and maintenance records, request / complaint history.
d) Legal Action Data
Contract information, official correspondence, communication information with judicial and administrative authorities.
e) Pazarlama Verileri
Preference data regarding the transmission of campaigns and announcements, provided that you have given explicit consent.
f) Technical Data (Transaction Security)
IP address, browser / operating system information, basic server logs. Membership system and tracking cookies for advertising purposes are not used on the site.
Special Categories of Personal Data
As a rule, our company does not process special categories of personal data (health, biometric data, religion, ethnic origin, etc.). These are not collected except for mandatory cases under occupational health and safety and employment legislation; in cases where collection is mandatory, Article 6 of the KVKK (Personal Data Protection Law) and the measures stipulated by the Board are strictly applied.
Methods of Collecting Personal Data
- Contact and quote forms on the website (submission, e-mail can be sent via browser)
- Phone calls
- E-mail correspondence
- WhatsApp and similar messaging channels
- Face-to-face meetings, fairs and promotional events
- Information obtained from official institutions and records (tax office, trade registry, etc.)
Purposes of Processing Personal Data
- Preparation and transmission of product and service quotes
- Recording, tracking, and responding to contact / quote requests
- Execution of sales, after-sales service, maintenance and spare parts processes
- Customer relations and satisfaction processes
- Establishment, performance and termination of contracts
- Accounting, billing and payment processes
- Fulfilling legal obligations
- Meeting information requests from authorized public institutions
- Conducting legal processes and protecting rights
- Ensuring information security
- Sending campaigns and announcements in case of explicit consent
Legal Grounds for Processing Personal Data
Your personal data is processed based on one or more of the legal grounds set forth in Article 5, Paragraph 2 of the KVKK: it is expressly provided for by law; it is directly related to the establishment or performance of a contract; it is necessary for compliance with a legal obligation; it is necessary for the establishment, exercise, or protection of a right; or it is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject. If none of these legal grounds exist (e.g., marketing communications), your data is processed only with your explicit consent, which you may withdraw at any time.
Transfer of Personal Data
Domestic transfer
In accordance with Article 8 of the KVKK, your data may be transferred to authorized public institutions, IT / hosting / accounting / logistics service providers (data processors), sales and service business partners, and legal / financial advisors, strictly limited to the specified purpose.
International transfer
To the extent necessary for service diagnostics, spare parts, and technical support, non-personal technical data and limited identity/contact data may be transferred to manufacturers/support units abroad in accordance with the conditions of Article 9 of the KVKK (explicit consent or adequate protection commitments). This transfer is not carried out unless it is mandatory to fulfill your request.
Retention and Destruction of Personal Data
- Commercial books and records: 10 years in accordance with TTK / VUK
- Accounting and invoice records: 5 years in accordance with VUK
- Contract and quote records: during the statute of limitations (e.g., 10 years)
- Contact and request records: 2 years after the request is resolved (throughout the statute of limitations in case of a dispute)
- Technical log records: maximum 1 year
- Marketing data: until explicit consent is withdrawn or maximum 3 years
If the reason for retention ceases to exist, the data is deleted, destroyed, or anonymized within the scope of periodic destruction processes.
Security of Personal Data
In accordance with Article 12 of the KVKK, technical and administrative measures are implemented, such as preventing unauthorized access, ensuring secure transmission (SSL/TLS), managing access permissions, maintaining backups, obtaining employee confidentiality commitments, and establishing contractual obligations with data processors. If data is obtained through unlawful means, the situation is reported to the data subject and the Board as soon as possible.
Rights of the Data Subject (KVKK Art. 11)
- To learn whether your personal data is processed
- To request information if it has been processed
- To learn the purpose of processing and whether it is used in accordance with its purpose
- To know the third parties to whom it is transferred domestically or internationally
- To request correction if it is processed incompletely or incorrectly
- To request deletion or destruction if the reasons requiring processing have ceased to exist
- To request notification of correction / deletion operations to third parties to whom it has been transferred
- To object to the occurrence of a result against you by exclusively automated systems
- To request compensation for damages in case you suffer damage due to unlawful processing
Application Method and Process
You may submit your requests regarding your rights in accordance with Article 13 of the KVKK and the Communiqué on the Procedures and Principles of Application to the Data Controller:
- Written: To the address Dilovası OSB 4th Section, Ceyhan Cad. No:29, Gebze / Kocaeli, in person with your identity verification documents or via notary public
- Email: crm@wiesser.com to the address, from your email address registered in our system, or via secure electronic / mobile signature
The application must include your name and surname (and signature if in writing), Turkish ID number (nationality/passport number for foreigners), notification address, email/phone number if available, and a clear statement of the request. Requests are concluded free of charge within 30 days at the latest, depending on their nature; if an additional cost arises, the Board's tariff may be applied. In case of rejection, insufficient response, or failure to respond in time, you reserve the right to file a complaint with the Board.
Contact
Wiesser Precision Turkey
Dilovası OSB 4th Section, Ceyhan Ave. No:29, Gebze / Kocaeli
Email: crm@wiesser.com · Telefon: 0216 313 30 46